Cancellation Policy

When you make an appointment, that time is set aside for you. When you cancel or reschedule an appointment with little notice, this is a loss to:

-You, as your therapy is delayed

-The client who has been waiting to see the clinician, sometimes urgently, and

-The clinician who spent time preparing for your session.

When you make an appointment, you have committed to paying for the appointment regardless of whether you decide to attend.

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If you need to reschedule or cancel your appointment, please kindly provide more than 48 hours notice on business days. If cancellation occurs within 2 business days of the appointment then a cancellation fee will apply. A DNA (Did Not Attend) is considered to have occurred if the client is late by more than 20 minutes to an appointment. Cancellation fees are as follows:

Cancelled with less than 48 hours but more than 24 hours (on business days) = 50% of appointment fee
DNA/No show/Cancelled with less than 24 hours notice (on business days) = Full cost of session
 

All clients will receive an email reminder 5 days and 48 hours prior to a booked appointment (or other specified frequency as discussed individually with your practitioner).

 

Please note that reminder messages are a courtesy service only and can be impacted by technological difficulties and staff absences. As such, it remains your responsibility to attend appointments and the absence of a text/SMS reminder will not lead to fees being waived if you do not attend your appointment or cancel with less than 48 hours notice.

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If you are unable to attend please either utilise the Client Portal to reschedule (if more than 2 days prior to appointment) OR email admin@authenticselfpsychology.com.au.