When you make an appointment, that time is set aside for you. When you cancel or reschedule an appointment with little notice, this is a loss to:
-You, as your therapy is delayed
-The client who has been waiting to see the clinician, sometimes urgently, and
-The clinician who spent time preparing for your session.
When you make an appointment, you have committed to paying for the appointment regardless of whether you decide to attend.
If you need to reschedule or cancel your appointment, please kindly provide more than 48 hours notice on business days. If cancellation occurs within 2 business days of the appointment then a cancellation fee will apply. A DNA (Did Not Attend) is considered to have occurred if the client is late by more than 20 minutes to an appointment. Cancellation fees are as follows:
Cancelled with less than 48 hours but more than 24 hours (on business days) = 50% of appointment fee
DNA/No show/Cancelled with less than 24 hours notice (on business days) = Full cost of session
All clients will receive an email reminder 5 days and 48 hours prior to a booked appointment (or other specified frequency as discussed individually with your practitioner).
Please note that reminder messages are a courtesy service only and can be impacted by technological difficulties and staff absences. As such, it remains your responsibility to attend appointments and the absence of a text/SMS reminder will not lead to fees being waived if you do not attend your appointment or cancel with less than 48 hours notice.
If you are unable to attend please either utilise the Client Portal to reschedule (if more than 2 days prior to appointment) OR email firstname.lastname@example.org.