Website Privacy Policy

YOUR PRIVACY

Last updated: 23 December 2024

This Website Privacy Policy applies to all personal information collected by the Authentic Self Psychology (trading as Authentic Self Psychology), via the website located at www.authenticselfpsychology.com.au, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
 

INFORMATION WE COLLECT FROM YOU

The kind of personal information that we collect from you will depend on how you use the website. In the course of your visits to our website, we may obtain the following information about you:

• name, email address, telephone number;

• geographic location, IP address;

• survey responses and support queries received directly from you, which may include information regarding your pronouns, whether you are at least 18 years old, your availability for appointments and whether your enquiry relates to engagement in services under a formal referral, such as Medicare. This information may be collected from you via:

  • sending us an email directly

  • submission of an online form via our Website

  • booking an enquiry call using the Calendly platform embedded in our website

Our website is not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

You may visit our website (www.authenticselfpsychology.com.au) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to us will be managed in accordance with this Website Privacy Policy. In some cases, our Clinic Privacy Policy may additionally inform how we manage your personal information, where it may be more appropriate to do so, such as the transfer of any personal information provided directly to us from you for the purposes of proceeding with engagement with our services.
 

HOW WE USE YOUR INFORMATION

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that facilitates and supports us to provide a service to you. You can read more about how Wix.com uses your personal information here: https://support.wix.com/en/article/gdpr-about-your-customers-data

We also use the platform Calendly, which facilitates and supports us to provide a service to you by enabling you to book an enquiry call for the purposes of assessing suitability of our services and engagement with us. You can read more about how Calendly uses your personal information here: https://calendly.com/privacy
 

Personally Identifiable Information: We use the information we collect to deliver our services to you, including communicating with you about your support enquiry and providing you with a personalised website experience.
 

Non-Personally Identifiable Information: We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
 

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. If you contact us using the Calendly platform, your data may also be stored on Calendly’s database servers, which are located in the United States.
 

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
 

Please note that no data transmissions over the internet can be absolutely guaranteed to be secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our Website and you use our website at your own risk.
 

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
 

In some cases, our Clinic Privacy Policy may additionally inform how we store and secure your personal information, where it may be more appropriate to do so, such as the transfer of any personal information provided directly to us from you for the purposes of proceeding with engagement with our services. Please refer to our Clinic Privacy Policy for further information.
 

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). As a general rule, it is not possible to identify you personally from our use of cookies. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
 

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Adverts.
 

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, or to protect our copyright, trademarks and other legal rights.
 

To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We run a confidential service, which includes your interaction with our website, and we will otherwise use or disclose any Personal Data about you without your consent unless:

• it is to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request

• to protect the rights, property or safety of www.authenticselfpsychology.com.au, our customers or third parties

• If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
   

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.

Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

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CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

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CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at admin@authenticselfpsychology.com.au and we will generally respond within 2 – 3 business days.